Complaints Procedure

We are totally committed to your satisfaction and contentment whilst with us in Oxford.

If there is any aspect of your programme that you would like to complain about, please follow the procedure below. We will do our utmost to ensure that your comments are dealt with as soon as possible.

diagram-complaintsprocedure

If you wish to take your complaint further

If, having followed steps 1-9 above, you are not satisfied with the outcome of your complaint, the independent bodies that accredit Oxford Royale Academy provide a next step for your consideration.  Please note that these bodies should only be contacted once steps 1-9 listed above have been completed, and should not be considered as alternatives to the above procedure.

  • The British Accreditation Council, an organisation that accredits Oxford Royale Academy’s provision of short summer courses (excluding English language programmes), has its own formal student complaints procedure in place.   Details about BAC’s complaints procedure can be found here.
  • The British Council, an organisation that accredits Oxford Royale Academy’s provision of short English language summer courses, has its own complaints procedure in place. Details about the British Council’s complaints procedure can be found here.

In order to see which accrediting body is relevant for each particular course, please see the list on this page of our website.

If you would like to consult with one of our Registrations Team members before making a booking, we would be delighted to hear from you.
admin@oxford-royale.co.uk +44 (0) 845 130 60 21