Answers to Frequently Asked Questions.
Frequently Asked Questions (FAQs)
This page contains a list of Frequently Asked Questions and their associated answers. If you require any further information, please don’t hesitate to contact our Registrations team by email on email@example.com or by telephone on +44 (0) 845 130 60 21.
- How do I book a place on the course that I want?
- How do I pay for my course?
- What do my course fees include?
- I want to change to another course, is this possible?
- If I need to cancel my booking will I get my money back?
- I want to attend one of your English Language courses: how will you know what my level of English is and what sort of tuition I need?
- Can I take more than one course?
- Will I receive a graduation certificate?
Arriving & Departing
How do I get to Oxford?
- Will I have to share a room/facilities?
- Are boys and girls housed separately?
- Are there laundry facilities on my campus?
- How secure are the campuses?
- Are meals included in my programme fees?
- Does my programme accommodate my special dietary requirements?
Visas and Insurance
- What kind of clothing should I bring?
- Are parents allowed to visit?
- Should I bring a mobile phone?
- What are the lesson times, and what happens outside of lessons?
- Will I have the opportunity to visit other places in the UK during my course?
- What happens in the case of an accident or an emergency?
How do I book a place on the course that I want?
Once you have decided which course you would like to attend, you can book online using our application form. Once your application has been submitted, you will receive an email confirming that it has been received.
If you prefer, you can download an Application Form by clicking here. You can return the Application Form to us by any of these methods:
- Scan and email to firstname.lastname@example.org
- Fax to +44 (0) 845 280 01 22
- Post to Oxford Royale Academy, St Catherine’s College, Manor Road, Oxford, OX1 3UJ, UNITED KINGDOM.
Once your booking has been processed by one of our members of staff, you will receive email confirmation of your place on the course of your choice. A welcome pack will also be sent to you in the post. If at any time you would like to discuss your booking with a course advisor, please feel free to email email@example.com or call us on +44 (0) 845 130 60 21.
How do I pay for my course?
All courses require a 795 GB Pounds deposit to secure the booking. You may either pay the full course fee when you book your place, or pay the deposit amount and then the balance at a later date. The balance clearance is required at least 60 days before the start date of the course. Where the student is booking less than 60 days before the start date, the balance must be covered in full.
Online enrolments will require a Debit or Credit Card payment of at least the deposit amount. Students submitting their enrolment via the paper application form can pay by Debit or Credit Card, Bank Transfer or Cheque (made payable to “Oxford Royale Academy”).
Our Bank Details can be found below:
Bank name: Lloyds Bank
Bank address: Carfax Oxford, 1-5 High Street, Carfax,
Oxford, Oxfordshire OX1 4AA
Account name: Oxford Programs Ltd.
Account number: 13931868
Sort code: 30-11-27
Swift code: LOYDGB21194
What do my course fees include?
All course fees include the following:
- Classes and tuition (20.25 taught hours per week)
- Study files / materials
- Guest lectures by academic speakers
- Personalised academic reports and graduation certificate
- Accommodation in the University of Oxford or Yarnton Manor (see our accommodation page for the specific colleges and locations)
- Meals in the Hall
- Free WiFi (subject to availability)
- Daily updates for parents and family on the ORA campus blogs
- Medical / travel insurance
- Wide selection of afternoon and evening activities
- 2 coach excursions per two-week course
- Welcome and graduation events (parents invited)
- A multitude of extras, including an ORA notebook and year group photo
I want to change to another course or study option, is this possible?
If you wish to change your course or study options (including dates), please do not hesitate to contact us. However, changes to courses are always subject to availability. For this reason, it may be more difficult for us to accommodate any changes requested less than 60 days before the course start date.
If I need to cancel my booking, will I get my money back?
Oxford Royale Academy understands that students may be forced to cancel their reservations for a variety of reasons. All Oxford Royale Academy courses come with travel insurance included, the details of which (including financial limits and policy exclusions) can be found on our website here. We recommend that all students and their families read the policy information, and take out separate cover if the limits are insufficient or any of the exclusions apply.
If you are forced to cancel through illness or injury, then you will be able to claim on the insurance policy, subject to the policy’s terms and conditions and exclusions.
For any other cancellation reason, Oxford Royale Academy’s terms and conditions for refunds are as follows:
Any cancellation must be received in writing and can only be on the following terms:
– no refund of deposit will be made under any circumstances, once the two-week cooling-off period has concluded;
– for cancellations before your course start date, the remainder of the course fees less the deposit amount will be proportionally refunded as per the table below:
|Period before start date||Total refunded|
|120 days +||100%|
I want to attend one of your English Language courses: how will you know what my level of English is and what sort of tuition I need?
All students registered to attend our English Language courses will be required to take an English Language Placement Test, which will assess the relative abilities of each student. Students are then placed into ability groups based on the results of their assessment, and the material that they study is tailored to the level of the class.
Once you have booked your place on a course we will send you information on how to take our online Placement Test. This test should take approximately one hour and should be taken by the student at least one month prior to their arrival date.
Can I take more than one course?
It is certainly possible to take more than one course and combine a variety of study programmes. This can be done in two ways:
- Enrol on two different programmes. For example, you may wish to have two weeks on the Broadening Horizons course and then two more weeks on the Oxford Enterprise Programme.
- Enrol on the same programme twice, but choose different subject options. For example, you may wish to have four weeks on the New Perspectives course, choosing Creative Writing & Experimental Psychology for the first two weeks, followed by Human Biology and Physics & Chemistry for the second two weeks. Four week courses include New Perspectives, Broadening Horizons and Oxford Summer English only.
Should you have any queries about how to take more than one course please do not hesitate to contact us.
Will I receive a graduation certificate?
Yes, students will be awarded an Oxford Royale Academy Graduation Certificate in their chosen course upon satisfactory completion of the course. This will be presented in a graduation ceremony on the final evening of the course.
Arriving and Departing
When should I arrive for my course?
The day of arrival for all courses is always a Sunday. You will need to check the dates of your course to find out which Sunday you need to arrive on. You may arrive any time from 12:00 on Sunday, though we recommend that you aim to arrive before 17:00, as there is a welcome reception for all new students and parents at this time. On arrival you will need to register at your campus and sign in. You will receive your room keys and course information at this point.
What happens on the first day?
Students should arrive between 12:00 and 17:00 to register for their course at their campus. From 17:00-18:00 there will be a welcome reception for all new students, parents and family members. The welcome reception will give the students a chance to meet the director and the staff who will be looking after them during their stay. Following this, students will go for their dinner in college, and will then attend their Induction talk with the Programme Director, who will outline all of the safety information and will remind students of the key rules of the programme.
What happens on the last day?
Students will be asked to vacate their rooms shortly after breakfast. If you have booked an Oxford Royale Academy-organised transfer, you will have been informed of the procedure during the previous few days. Students will be asked to return their room keys and collect their reports and graduation packs as soon as possible after breakfast. Staff will be on hand to assist with departures throughout the day.
How do I get to Oxford?
Getting to the UK (London)
The most convenient airports in relation to Oxford are the major London airports: Heathrow, Gatwick, Stansted and Luton. London is one hour away from Oxford on the train and between one hour 40 minutes and two hours by bus. Students may also wish to consider flying into Birmingham, which is one hour away from Oxford on the train.
Students can also reach London St Pancras Station on the Eurostar. On arrival at London St Pancras students can take the London Underground (or a taxi) to London Paddington station, from where they should take a First Great Western train to Oxford.
Getting to Oxford
Students can either take the train or the ‘Airline’ bus (from Heathrow or Gatwick) from London to Oxford. For further information, please refer to your Welcome Pack. Oxford Royale Academy also offers an airport transfer service to the major airports. Please click here for more details.
Will I have to share a room/facilities?
- Accommodation in St Peter’s College (13-15 year olds), Lady Margaret Hall (13-15 year olds), and Yarnton Manor (16-18 year olds) will either be single or twin.
- Accommodation in Jowett Walk (13-15 year olds), St Catherine’s College (16-18 year olds) and Balliol College (16-18 year olds) will be single bedrooms.
Sharing your room with fellow students is a great way of getting to know people and making friends. Accommodation in St Peter’s College, St Catherine’s College, Balliol College, Yarnton Manor and a small number of rooms in Jowett Walk and Lady Margaret Hall have shared bathroom facilities.
Are boys and girls housed separately?
Whilst male and female students under 18 years old are housed in the same buildings, their rooms are almost always on separate corridors and/or staircases. If you have any questions about a particular location, please contact us.
Are there laundry facilities on my campus?
How secure are the campuses?
All our programmes take place in a secure environment. Our students are supervised 24 hours a day by campus staff. All students must check-in regularly during the day: at roll-call at breakfast; at their morning classes; in the afternoon for lessons, workshops or activities; at dinner and in the evening before curfew. All campuses have a curfew.
Each campus office has its own safe where students may deposit items of value such as passports, travel documents, bank cards etc.
All campuses have residential staff who can be contacted 24 hours a day.
Are meals included in my programme fees?
Breakfast and dinner are included in the course fees, but lunch is included only for students under 16 and students attending in Sessions 1, 2 and 6.
Can Oxford Royale Academy accommodate my special dietary requirements?
If you have any dietary requirements you must let us know at least 60 days in advance of your course start date so that we can cater for your requirements.
All meals offer a vegetarian option (which must be booked in advance). We are not always able to provide special Kosher or Halal food as a dining option; students with these dietary requirements will sometimes be offered the vegetarian option, so you must let us know in advance what foods and meats you cannot eat.
All medical dietary requirements such as lactose intolerance and any food allergies must be reported to us at least 60 days in advance of your course start date so that we can ensure you receive the correct meals. This can be done using the Medical and Dietary Form that all enrolled students must complete prior to their arrival in Oxford. Enrolled students will be able to access the Medical Form via their portal from April 2017.
Visas and Insurance
Do I need a visa to travel to the UK?
If your country is part of the EU or the European Economic Area you will not require a visa. It is always safest to check whether you need a visa with the relevant authorities. Please click here for more information.
What kind of Insurance do I need?
Oxford Royale Academy provides all students with insurance. Students from the EU or EEA should also bring a European Health Insurance Card (EHIC). Please click here for more information on insurance. Please pay particular attention to the exclusions to the policy and the financial limits of cover. If any of the exclusions apply or you feel the financial limits are not sufficient, you will need to arrange your own separate travel insurance.
What kind of clothing should I bring?
Students who have booked a place on a course will receive a Welcome Pack close to the summer. This will contain information on what clothes to bring and a list of other packing suggestions.
In July and August, it is normally warm in Oxford. However, it can sometimes rain quite heavily (even in the summer) and so it is important that some warm clothes and waterproof clothing are packed. Recent weather reports and forecasts can be found online at BBC Weather.
Are parents allowed to visit?
Parents, guardians, friends and relatives are invited to attend the welcome reception for new students between 17:00-18:00 on the day of arrival. They are respectfully asked to depart the campus after this time as the programme will have officially begun.
Parents and family are welcome to visit on weekends when students have free time, but should bear in mind that the students may be going on a trip or excursion and so should find out ahead of arriving whether the student will be available on campus or not.
Should I bring a mobile phone?
Students should certainly bring their mobile phones with them (if the phone will work in the UK), as this provides family and friends as well as the programme staff with a good means of contacting them. However, please note that mobile phones are not permitted in classrooms and lessons.
What are the lesson times, and what happens outside of lessons?
Morning classes usually take place between 09:00 and 12:30, with a 30 minute break between 10:00 and 11:00. Afternoon classes take place on Monday, Wednesday and Friday, and usually begin at 13:45 and finish at 15:30. Please note that these timings are a guide, and the actual timings of lessons at a particular campus may be different.
Outside of lesson time, students are kept fully engaged with a variety of extra-curricular activities, excursions and guest lectures, all organised by our dedicated Events Team. Students also enjoy various themed parties at local venues.
Will I have the opportunity to visit other places in the UK during my course?
Oxford Royale Academy offers a variety of trips to sites of historical and cultural interest. For further information please see our Coach Excursions page.
What happens in the case of an accident or an emergency?
All of Oxford Royale Academy’s campuses have residential staff, so there is someone on site 24 hours a day. There is also a 24 hour emergency phone number for each campus, which students and family/friends may call. This telephone number will be emailed to all students before their course date, and will also be available on our website during the summer.
All students under the age of 18 must provide the contact details of one parent or guardian. In addition, if their parent or guardian is likely to be unavailable during the course dates, students are asked to provide another Emergency Contact whom our staff will be able to contact. Students are reminded that it is vitally important that all contact details they give us are up-to-date, so that we have the correct information in case of an emergency.
Do I need to bring money with me, and if so how much?
There are plenty of banks and ATM cash machines (which may charge you for withdrawing money) in Oxford. However it is also advisable to come prepared with a variety of payment means e.g. Traveller’s Cheques, bank cards, and cash. Students may keep money in their Campus safe.
You will probably want to bring some cash with you for your first day’s travel, to cover food and any emergency purchases that are required.
Guidance on personal expenses is difficult as it depends on the individual. General guidelines on the amount of pocket money to bring are provided in the student Welcome Packs.